Frequently Asked Questions
Regarding the Eden Roc Homeowners Association
What services does Eden Roc HOA provide to residents?
The Eden Roc HOA, led by its Board of Directors, oversees the maintenance of shared spaces, supports neighborhood safety, and promotes community engagement through events and volunteer opportunities. The HOA encourages resident involvement through committees and local initiatives, helping build a vibrant and well-maintained neighborhood. While day-to-day operations are managed by our partner, FirstService Residential (FSR), the HOA Board remains the primary steward of community property and is responsible for making key decisions that impact the neighborhood.
How does Eden Roc HOA handle maintenance requests?
The HOA manages maintenance requests through the FirstService Residential Resident Support System (RSS). Residents can submit requests for common area repairs, amenity access issues, or exterior home modifications via the RSS portal. For projects like painting, roofing, fencing, or landscaping, an Architectural Control Committee (ACC) request must be submitted through the RSS.
What are the payment options for HOA fees at Eden Roc?
Eden Roc HOA fees can be paid conveniently through the FSR portal. Currently, annual fee notices are mailed on or by January 1st each year and are due by January 31st. FSR applies late fees and interest after the due date, with interest payable directly to the HOA. If you anticipate needing a payment plan, please submit a request through the Resident Support System (RSS) before the due date to avoid additional charges. While the HOA Board cannot waive late fees charged by FSR, we are able to approve special payment arrangements when requested in advance.
How does Eden Roc HOA communicate with residents?
Eden Roc HOA communicates with residents through multiple channels, including email, the FSR Resident Portal, this website, and a quarterly community newsletter. To ensure you receive important updates, event notices, and newsletters, please make sure your contact information is current in the FSR portal. If you need to reach a Board member directly, you can use the contact form available on the home page of this website.
What are the benefits of joining Eden Roc HOA board meetings?
Attending Eden Roc HOA board meetings is a great way to stay informed about important community matters and take part in the decisions that shape our neighborhood. It’s also a chance to meet your neighbors, share ideas, ask questions, and work together to keep Eden Roc a great place to live. Your participation helps ensure the Board reflects the values and priorities of the residents we serve—because this is YOUR community, too.