โ“ Have a question not answered here? Email [email protected] ๐Ÿ’ป Submit maintenance requests & ACC requests through your PayHOA Resident Portal ๐Ÿ“… Q2 Board Meeting โ€” May 27, 2026 at 7:00 PM โ€” All residents welcome! ๐Ÿ’ณ HOA fees due annually โ€” payment plans available through PayHOA ๐Ÿ“ฐ Stay informed โ€” subscribe to the quarterly Roc Report newsletter โ“ Have a question not answered here? Email [email protected] ๐Ÿ’ป Submit maintenance requests & ACC requests through your PayHOA Resident Portal ๐Ÿ“… Q2 Board Meeting โ€” May 27, 2026 at 7:00 PM โ€” All residents welcome! ๐Ÿ’ณ HOA fees due annually โ€” payment plans available through PayHOA ๐Ÿ“ฐ Stay informed โ€” subscribe to the quarterly Roc Report newsletter
Frequently Asked Questions
๐Ÿ˜๏ธ What services does Eden Roc HOA provide to residents? ร—

The Eden Roc HOA is governed by a volunteer Board of Directors responsible for overseeing the community's shared spaces, finances, and long-term upkeep. The Board engages contractors and vendors to handle day-to-day maintenance and facility needs โ€” keeping common areas, amenities, and infrastructure in good condition on behalf of all 234 homeowners.

The Board's focus is on preserving the quality and character of Eden Roc as a well-maintained, welcoming neighborhood for everyone who calls it home.

No portal access? Email the Board at [email protected]

๐Ÿ”ง How does Eden Roc HOA handle maintenance requests? +

The HOA manages maintenance and service requests through the Resident Portal. Residents can submit requests for common area repairs, amenity access issues, or exterior home modifications using the online request form.

For projects such as painting, roofing, fencing, or landscaping, an Architectural Control Committee (ACC) request must be submitted for review and approval before work begins.

No portal access? Email the Board at [email protected]

๐Ÿ’ณ What are the payment options for HOA fees at Eden Roc? +

HOA fees are billed annually. The Association offers several ways to pay:

๐Ÿฆ ACH / eCheck via Resident Portal โ€” Pay online through PayHOA at no additional charge. ACH and eCheck withdrawals are processed free of cost to you.
๐Ÿ’ณ Credit or Debit Card via Resident Portal โ€” Cards are accepted through PayHOA. Any processing fees displayed at checkout are charged by the payment platform and are not collected or retained by Eden Roc Maintenance Association, Inc. The Association does not impose convenience fees on payments made to satisfy assessments.
โœ‰๏ธ Check by Mail โ€” Make checks payable to Eden Roc Maintenance Association and mail to:

PO Box 700234
San Antonio, TX 78270

If you need assistance managing your balance, the Board offers payment plans for residents who qualify. Approved payment plans allow continued access to amenities while you work to resolve your account balance.

No portal access? Email the Board at [email protected]

๐Ÿ“ข How does Eden Roc HOA communicate with residents? +

Eden Roc HOA communicates with residents through multiple channels including email, this website, and our quarterly community newsletter โ€” The Roc Report. To ensure you receive important updates, event notices, and newsletters, please keep your contact information current in your Resident Portal.

Stay in the loop: Residents may also reach the Board directly through the Resident Portal or by emailing [email protected].

No portal access? Email the Board at [email protected]

๐Ÿ“… What are the benefits of joining Eden Roc HOA board meetings? +

Attending Eden Roc HOA board meetings is a great way to stay informed about important community matters and take part in the decisions that shape our neighborhood. It's also a chance to meet your neighbors, share ideas, ask questions, and work together to keep Eden Roc a great place to live.

Your participation helps ensure the Board reflects the values and priorities of the residents we serve โ€” because this is YOUR community, too!

No portal access? Email the Board at [email protected]

Still Have Questions?

Can't find what you're looking for? Reach out to the Board directly.
Email only ยท Allow 24โ€“48 hours for a response ยท No call center.